SHEIN is the e-commerce B2C brand that is serving globally. It provides a variety of fashion accessories and clothing for men, women and kids as well. It delivers worldwide. SHEIN is the best stop for all fashion lovers and those who go with the trend. The customer services, return as well as Shein Return Policy is some of the best services amongst the other e-commerce platforms. There is a section for FAQs that means frequently asked questions for different sections like Shein Refund or Return, delivery or payment and many more like that. You will get half of your issues resolved in the FAQs sections only. Hence in case you don’t get your issue resolved then SHEIN customer service is there for your help. In this article, we are going to discuss the frequently asked questions of SHEIN regarding a refund.
SHEIN Refund People Also Ask Questions
Q:1 Received the wrong item want a Shein Refund
In case you have received a wrong package/item then you can use this question to resolve your issue. SHEIN sorts out every issue within case the customer gets the wrong items. At the moment you found your item is wrong or defective then contact the SHEIN Customer Service with the following methods:
- You can use your order number.
- You can use the item’s name, SKU number or pictures.
- You can describe your problems and add pictures.
- After that, the SHEIN Customer service will get back to you as soon as they can.
Q:2 Exchange for another size
In case you are looking to exchange the item as per your size or if you found it uncomfortable then must know that SHEIN accepts returns postmarked within 15 days after the delivery date.
Note: Bodysuits, jewellery, lingerie, swimwear, and accessories (except scarves, bags, and mermaid blankets) cannot be exchanged or returned.
Must remember that the exchange will take more days than making a new order. So the team of SHEIN suggests the customer choose the option of return and refund rather than exchange. As they can return the order and then order a new item as per their choice. It will be more convenient and will take less time. You can contact the SHEIN Customer Service in case of further queries.
Q:3 Exchange for other items
In case of an exchange for other items, SHEIN suggests you go with the return option as the exchange process takes more time. You can easily return the item and then order for a new one. It will be more effortless.
Q:4 Refund Amount is wrong
In case you have got the wrong refund amount then, maybe the given points have affected the refunded amount:
- Delivery Charge, you can get its refund only if you have cancelled the order before delivery.
- If any discount or points have been applied while checking out.
Note: The insurance fees and shipping fees are not refunded. You will get a refund of the actual price paid for your order only. For further queries contact the SHEIN customer service.
Q:5 Wrong amount in the wallet
Go through the extra charges or discounts applied as the discounted amount is not refunded. And if there is any other issue that is not mentioned in the FAQs then you can contact the shein customer services.
Q:6 Refund to the wallet
You will get a full refund for all returnable items, except delivery charges, shipping guarantee and non-refundable items like bodysuits, swimwear, lingerie, jewellery, and accessories (like scarves, bags, and mermaid blankets). You will not get the refund as a monetary value of Coupon codes and points.
Q:7 I have not received a refund (India)
In case you haven’t received the refund. Then remember that Return & Refund takes 8-20 days to process in your account.
- It includes:
- 1-3 days pick up
- 5-7 days return to the warehouse
- Start the process of refund to SHEIN WALLET/Paytm/PayU/Bank Account, you need to wait for the mentioned refund time as per the information below:
- SHEIN wallet: The refund will take 24 hours to process.
- SHEIN Gift Card: It will also take 24 hours.
- Prepaid order-Paytm/PayU: It takes 2-10 business days to get the Shein Refund.
- COD Order-Paytm/Bank account: For Paytm it takes 3-7 business days and for a bank account, it takes 3-7 days to get the refund.
Must wait for the mentioned days. In case it is taking more time than usual then you can contact the Shein Customer Service.