SHEIN is the e-commerce B2C brand that is serving globally. It provides a variety of fashion accessories and clothing for men, women and kids as well. It delivers worldwide. SHEIN is the best stop for all fashion lovers and those who go with the trend. The customer services, return as well as Shein Return Policy are some of the best services among the other e-commerce platforms.
There is a section for FAQs that means frequently asked questions for different sections like Shein Refund or Return, delivery or payment and many more like that. You will get half of your issues resolved in the FAQs sections only. Hence in case, you don’t get your issue resolved then contact SHEIN customer service is there for your help. In this article, we are going to discuss the frequently asked questions of SHEIN regarding a refund.
Read also: Shein Return Label
SHEIN Refund People Also Ask Questions
Q:1 Received the wrong item want a Shein Refund
1. You can use your order number.
2. You can use the item’s name, SKU number or pictures.
3. You can describe your problems and add pictures.
4. After that, the SHEIN Customer service will get back to you as soon as they can.
Q:2 Exchange for another size
Note: Bodysuits, jewelry, lingerie, swimwear, and accessories (except scarves, bags, and mermaid blankets) cannot be exchanged or returned.
Must remember that the exchange will take more days than making a new order. So the team of SHEIN suggests the customer choose the option of return and refund rather than exchange. As they can return the order and then order a new item as per their choice. It will be more convenient and will take less time. You can contact the SHEIN Customer Service in case of further queries.
Q:3 Exchange for other items
Q:4 Refund Amount is wrong
1. Delivery Charge, you can get a refund only if you have canceled the order before delivery.
2. If any discount or points have been applied while checking out.
Note: The insurance fees and shipping fees are not refunded. You will get a refund of the actual price paid for your order only. For further queries contact the SHEIN customer service.
Q:5 Wrong amount in the wallet
Q:6 Refund to the wallet
Read Also: Shein Package Not Delivered
Q:7 I have not received a refund (India)
In case you haven’t received the refund. Then remember that Return & Refund takes 8-20 days to process in your account.
Must wait for the mentioned days. In case it is taking more time than usual then you can contact the customer service.
Read also: Shein Payment Issues