Shein Customer Service: How To Contact And Return Policy

SHEIN is an international B2C fast fashion e-commerce platform. It mainly focuses on women’s wear; however, it provides men’s apparel accessories, children’s wear, and fashion items too. Shipping is done over 220 countries and regions worldwide.The company which works globally provides ‘Shein Customer Service’ for the convenience of the customer. The Shein Customer Service is very quick when replying to customer complaints and queries. If you are the one who is looking to contact Shein customer services, then you can get all the information here.
Shein Customer Service

Firstly, you have to visit the website https://us.shein.com/ and then click on the option of shein customer service.

A dialogue box will be displayed once you log in to the Shein account. You have to select the question if you are facing the same issue which is mentioned like:

  1. SHEIN USA Official Customer Care Center
  2. Why can’t I find my refund?
  3. How can I return items?
  4. How long does it take to deliver?
  5. How long does it take for the refund to be processed?

Otherwise, you can type your issue there.There are different options provided to cancel, return, track or know about your orders. Click here: https://www.shein.com/robot?page=Shein-customer-service is based on three criteria, through which a customer can register their issues:

Toll-free: The call service provided by Shein customer service is available for the customer in working hours from 10:00-20:00. You can call on 06366370525 (India) / 18556260096 (USA/Canada) and register your demand or service you need.

Live- Chat: Shein customer service provides the service of live-chat, where you can chat with the customer executive 24*7 for queries and issues regarding your product. You can find it on the given link https://us.shein.com/contact-us.html You just have to log in to your account or enter your email address and then leave your concern. 

Ticket Submission: Shein customer service is known to be very responsive and you can submit your concern through the ‘Ticket Submission’ option. You just have to log in to your shein account and click on the Contact Us option. After that, you just have to click on ‘Submit a Ticket’ option and your queries will be resolved in 24 hours.

Shein Telephone Number

Shein Customer Service Always Ensure Problem-Free Shopping

Shein proves the finest platform for fashion and glamour conscious ladies. According to the executives of Shein Customer Service, this website brings the best of dresses and accessories for ladies to make sure that none of the females ever needs to compromise upon the fashion statement. It is important for you to know that existing collection at this website is large enough to fulfill the requirement of everybody. Despite this, administration and management keep including new options at regular interval to make sure that customers continuously findthe new options to match pace with the latest trends and standards. Sales teams always try best efforts to make sure that none of the customers is ever remaining devoid of the branded products.

Shein Live Chat Support

They have signed pact with leading brands in pursuit of this goal. This foremost point of professionalism marks that all latest creations reach you at the earliest. All these points combine together to guarantee that online shopping here always proves a delighting affair. Drop all other hiccups on back seat. Start the buying procedure without any doubt. This approach will definitely help to look more glamorous. You also do not compromise upon considerable terms for the same. Shein offers lucrative offers for money conscious buyers on important occasions. You can easily buy latest products at reduced price during this time. It is a wonderful approach to consider to keep pocket safe.

Shein customer service

Regularly Check For Schemes And Offers

Check website at regular interval. It is a free to use facility. You additionally can talk to the customer care executives. They spend adequate time to hear the details. They also answer all important questions with dependable solutions. This business standard definitely calms questioning streak. Sales department of Shein delivers quality products. Never doubt this policy on any ground. Some kinds of issues anyhow cause discomfort. Do not lose calm whenever this sort of problem. Call Shein Customer Service with full confidence. Representatives acknowledge your request on instant basis. Concerned officials undeniably do the needful. Foremost issue which might occur are:

shein refund policy
  • Delayed delivery
  • Delivery of dress with inappropriate size
  • Dresses of accessories with manufacturing fault
  • Bills are not received with the product
  • Warranty/guarantee cards are missing
  • Freebies are not delivered with the box

All issues are completely resolvable. Dial toll-free number of Shein Customer Service to clear the blues. You are advised to wait for some time. Stipulated procedure takes time to implement the corrective measures. You will delight to know that items delivered in bad condition can be returned to get refund.  It is important for you to comply with refund policy to get refund.  It would prove difficult to fetch results without doing so.Even genuine issues will prove ineffective without proper care. Check box before receiving the delivery. Instantly call customer care executive if something is wrong with delivery.

Shein Return Policy [Updated-2020]

We are glad that you like what you’ve ordered! But in any case, if you are not 100% happy, we’ve made return procedure (Shein Return Policy) very simple.

Time Period for making a return, and do you have to spend for shipping?

  1. You can return item within 45 days and you must give back the packages including postmark within 45 days after the purchase date. We won’t accept any return after 45 days from the purchase date.
  2. Free Shipping for your 1st return for any order. You kindly need to use our shipping label (Check out “How to make a return?” Procedure for details), then give back and address the package within 45 days since purchase date.
  3. After using our 1st free return from an order and would like to add on more additional items, you can do within 45 days from the purchase date. There are couple of ways:
        • You are eligible to use shipping label we provide and spend $7.99 shipping fee, which we deduct from your refund.
        • You can also give back items at your own cost.

How to make a return (Shein Returns)?

    1. Login into your SHEIN account.
    2. Look for order in My Orders, get on “Return Item” button.
    3. Choose the item(s) you wish to return, include your reason and submit.
    4. Print your return label and tape it with clear tape outside of your package.
    5. Call post office or drop off at your nearest post office.

How to return items if they are worn, smashed, or have the tags removed?

    1. You can return items which are unworn, unwashed, undamaged and also have the original tags attached with the original packaging.
    2. There are few items which can’t be returned or exchanged likewise: bodysuits, lingerie & sleepwear, swimwear, jewelry and certain accessories (except scarves, bags and mermaid blankets). We won’t provide any refund on cosmetics if the hygienic seal is broken.
    3. Free gifts and non-returnable marks can’t be returned.

Important Notice:

    1. Kindly don’t send your return to the sender’s address on your package because that is not the return address and will affect the processing of your return. For return we will provide you the shipping label even if you want to use your own shipping.
    2. Kindly make sure not to include non-SHEIN item by accident in your return package because we are not responsible for sending back to you.

How do you get shein refund?

    1. After receiving of your package your refund will be initiated which took 7 business days. You can even choose whether you want your refund on your SHEIN wallet or Original payment method.
    2. Your original shipping and Insurance fee are non-refundable.
    3. Kindly make a NOTE for high volume seasons such as Black Friday or Christmas, there will be a delay on your refund. We apologies for the inconvenience which may cause you.