SHEIN customer service is one of the most convenient, easy and best customer services of the E-Commerce platforms. And as per the research as well as data Shein is one of the best and most used e-commerce shopping portals available online. And SHEIN is available 24*7 to help the customers globally through the SHEIN Customer Services. And intending to serve the customer at its best Shein customer service are working aggressively to cover every region as well as new regions. And there are ample varieties in terms of clothes and accessories for every age group as well as gender in over 220 countries.
How To Contact Shein Customer Service
One does not need to spend hours when they need to reach the SHEIN Customer Service at the time of any complaint and issue. You just need to visit https://us.shein.com/ and follow a few simple steps, and SHEIN Customer Service is there at your service.
Steps you need to follow:
- Log in to your SHEIN account.
- Choose the question from the FAQ section.
In case it is not mentioned there you can use the other methods.
SHEIN Contact Number:
- Toll-Free SHEIN customer service: You can contact the customer care representative to resolve your issues and they will immediately solve the issue as well as the queries. And the Toll-free numbers are: 06366370525 (India) / 1-843-4738877(USA).
Apart from calling the customer care representative, you can also try the following methods:
- Live Chat SHEIN customer service: When you look for help in Shein Customer Service you don’t have the option of Shein phone numbers only, you have the amazing option of live chat as well. You can contact Shein anytime using the Live Chat option as it is available 24/7 at your service.
- Ticket Submission SHEIN customer service: The facility of ‘Ticket Submission’ is also there for the convenience of the customers and you just need to submit a ticket using simple steps and will get the solution in just 24 hours.
Shein Return Policy
Shein never fails to impress the customer with its products. But in case you find it oversized or it is not that satisfactory then you can request for return or exchange by contacting the Shein Customer Services. You can also return the item by sending the postmarked item through your local mailing point. Hence the shein customer service is also there to help you to make a return.
You just need to follow a few simple and easy methods:
- Contact Shein Customer Service through the ticket submission option. Mention the reason and the item needs to be returned.
- Then shein customer service will revert you asap within 24 hours.
- After receiving all of the instructions from Shein Customer Service you can drop your package at the USPS office with pro[er packaging.
In case you have received any damaged or defective item then you need to notify the shein customer service Number within 24 hours.
Return is Not possible, if:
- Time-limit has been exceeded
- Returned the item without application.
- Returned non-shein products
Refunds will be initiated within 7 days once the order is received by the Shein. You will get the refund as per your request, as there will be an option to get it in the shein wallet or your original account.
How to get a Shein Return Label through customer service?
- You need to go to the chatbox
- Then submit “Order Details”
- Click on the “Return & Refund Record” enter your name
- Ask for “return label”
- Select the method you want to shein return label on “mail” or “Phone”.
FAQs On SHEIN Customer Service
Why Was your Payment Declined?
SHEIN accounts department is best in terms of securing your data as well as payment cards. And hence in this, you need to enter the exact and accurate credentials. Your payment may get declined by an extremely secured payment gateway if it will found anything suspicious. Make sure that your answer and your money card is legit as well as eligible for any transactions. Do not get anxious if your payment declines, as it is a very minor issue and can be resolved very simply.
How Do you Receive Bonus Points?
Bonus point is there for every shein customer, and shein customer services offer you more points on purchasing the latest products from shein. And not only this bonus point is available for every shein customer.
Why Shein Says Refund When You Didn’t Want a Refund On My Item?
To make your experience hassle-free shein is there to help you out by the shein return as well as shein refund policies. SEHIN Customer services provide you with many kinds of essential services in a very convenient way. Note that to get the refund you need to wait for a while. And the shein accounts department credits the refund to your Shein wallet directly within 24 hours. and you need to wait for at least 48 hours to get the refund in your bank account.
Why Was your Package Returned to Shein?
It is very essential to provide the exact and accurate address where you want your order to be delivered. In case if no one receives the order after delivery then the package will return without any kind of reminder or notification.
How Long Will It Take your Order to Arrive?
As per the SHEIN customer service and policy, you will receive the package at your doorstep within 7-8 working days. And there is an option for the express delivery facility as well, which will take a maximum of 2-3 days. You can contact the shein customer service anytime.
- Read Also: How to Get Return Label For Shein Order
How Do You Change your Shipping Address Once your Order is Placed?
You just need to search for the shein contact number of the concerned shein customer care executive and can request to change your shipping address after placing the order. The customer care executive will help you in this regard as soon as possible.
- Read also- Shein Contact Customer Service UK
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